Stephen Lau, BCom, LLB Reviews

My husband and I recently retired and decided it was time to downsize. We had been living in a walk-out bungalow with a three-car garage backing onto a golf course, and selling a home of that nature felt both significant and overwhelming. From our very first meeting, Stephen made the entire process feel clear and manageable. He took the time to understand our goals and explained the market honestly and thoughtfully. His pricing strategy was well researched and realistic, and he guided us carefully on how to prepare the home so it would appeal to the right buyers without unnecessary stress. We had been watching the market closely and noticed that many higher-end homes in our area were sitting unsold for months. Younger buyers seemed to be skipping our neighbourhood because many properties felt slightly dated. Stephen recognized this immediately and addressed it head-on. He recommended a professional stager who did an outstanding job transforming the home with a modern, tasteful, and sophisticated look that minimized the dated elements while highlighting the lifestyle and quality of the property. After completing a pre-listing home inspection, we discovered several items that needed attention before going to market. Stephen stepped in immediately and arranged for trusted professionals to address all issues identified in the inspection report. He coordinated everything seamlessly, including professional cleaning, servicing the furnace, and taking care of many small but important details such as replacing smoke detectors and changing lightbulbs in high areas that were well beyond our reach. Stephen even recommended movers and oversaw the entire preparation process with a sharp eye for quality control. He checked in regularly on the progress of every professional, ensured strict timelines were met, and made sure nothing was overlooked. Timing was especially important, as we were getting late in the season and wanted to get to market before the autumn colours were gone. Knowing Stephen was managing everything so closely gave us tremendous peace of mind. When we handed the house over to Stephen, it was fully vacant. What he created afterward honestly felt like a dream. The home was clean, fresh, beautifully staged, highlighted with soft, elegant ambient lighting, and filled with crisp, symphony-quality music throughout every level. The gentle background music during showings created a warm, calm, and inviting atmosphere, and the house looked better than I could have ever imagined. Stephen also hosted a well-attended open house that brought a strong number of potential buyers through the property. The energy, interest, and sense of urgency created by so many showings clearly made an impact. We received an offer within one week, and the home sold unconditionally within three weeks, at full list price. I was both thrilled and deeply relieved. Selling a home at full list price within a few weeks is something I honestly had never seen before. There was no need to haggle. Stephen provided the buyer with clear, objective proof that the home was in excellent condition and priced accurately, including inspection and appraisal support. His professionalism, attention to detail, and calm confidence made all the difference. Stephen’s education, including university degrees in Commerce and Law, truly showed throughout the process. He is a top negotiator, a strategic thinker, an exceptional project manager, and quite honestly, a miracle maker. Downsizing can be emotional and stressful, but Stephen made the entire experience smooth, reassuring, and even enjoyable. We are incredibly grateful for his dedication, creativity, and expertise, and we would not hesitate to recommend him to anyone selling a higher-end home.

God bless Stephen Lau. We were referred to Stephen by our trusted mortgage specialist at the bank, who told us very clearly that Stephen was the only Realtor he trusted to get things done properly, with both competence and speed. At that point, we truly needed both. Before working with Stephen, our home had been listed with another Realtor for over three months with absolutely no results. We had already moved to Ontario, where we had a new home being built, and we were less than 60 days away from taking possession. The entire situation was extremely stressful. Our previous Realtors seemed to be guessing what our house was worth, and we never felt confident in their pricing or strategy. Because we were already living in Ontario, everything with Stephen was handled entirely over the phone. Despite the distance, he was incredibly organized, responsive, and decisive. From the beginning, he demonstrated a sharp eye for detail. One of the first things he pushed us to do was hire a landscaper to deal with foot-high weeds in the backyard—something that had been overlooked before but made a huge difference in presentation. Stephen went above and beyond in preparing and marketing our home. He personally brought in special ambient lighting fixtures and a half-dozen premium speakers that played soft, welcoming music throughout the house. His marketing was outstanding: high-quality photography, professional video, a virtual tour, and even drone footage. He marketed our home like it was a luxury property. Most importantly, Stephen never pressured us to underprice our home. He recommended an independent appraisal, which finally gave us clarity and confidence about the true value of our property. We were shocked to learn that our previous Realtor had been more than $60,000 off the mark. With Stephen, we finally knew where we stood and what we could realistically expect. Stephen’s background as a lawyer also gave us tremendous confidence in his negotiation skills. He was calm, strategic, and precise throughout the process. In the end, everything worked out perfectly. Stephen got everything done—from listing to possession—in barely a month. Because of him, we were able to sell in time and avoid losing a very significant deposit on our Ontario home. We honestly believe we were saved from a financial disaster. Unbelievable performance. We are deeply grateful to Stephen and would recommend him without hesitation to anyone who needs a Realtor they can truly trust.

We were introduced to Stephen Lau by my brother, who had previously sold his home with Stephen and spoke very highly of the experience. From our first meeting, it was clear why—Stephen was organized, thorough, and very clear about the process from start to finish. One of his key recommendations was to complete a home inspection before listing. This allowed us to address any issues in advance, which ultimately prevented re-negotiations after the buyer conducted their own inspection. Knowing everything had already been taken care of gave us a lot of confidence and made the entire process much smoother. Stephen also arranged for an independent appraisal to ensure the home was accurately priced. Having a third-party valuation not only reassured us, but also added credibility from a financing standpoint for buyers and their lenders. At Stephen’s recommendation, we worked with a professional stager, which helped transform our space into a near showroom-calibre presentation. In addition, Stephen personally brought in his own staging props, including beautiful ambient lighting fixtures, and installed speakers throughout the house to play soft, ambient music. Buyers walking into the home were greeted by a thoughtfully presented space that truly appealed to all the senses. Throughout the sale, Stephen was professional, strategic, and extremely detail-oriented. We felt well guided at every step and confident in the decisions being made. We’re very pleased with how the entire process unfolded and would gladly recommend Stephen to anyone looking to sell their home with confidence.

I was referred to Stephen Lau by my family. Both my mom and my brother had worked with him before and had great results, so when it came time to sell my home for the first time, I already had a lot of trust going in. That said, this was my first sale, and it was really important to me that I felt confident in both the Realtor and the process. Stephen didn’t just meet my expectations—he completely exceeded them. He walked me through his approach right away and showed examples of promotional videos from homes he had sold. He strongly recommended working with a professional stager to improve how the house showed, which turned out to be a great call. He also brought in a flooring professional to fix carpets that had shifted and developed some pretty noticeable wrinkles. Those small details made a big difference. What really stood out was how much effort Stephen put into presentation. He brought in a whole setup of ambient lighting and high-end Sonos speakers to create an amazing mood when buyers walked through the home. The lights and music instantly made the place feel warm and inviting—and it wasn’t something we had seen other Realtors doing. You can tell he’s personally invested a lot into his tools and process, and it absolutely sets him apart. We also followed his recommendation to do a pre-listing home inspection, which gave both us and potential buyers confidence that there wouldn’t be any surprises. On top of that, Stephen backed up his market assessment with an independent third-party appraisal, which really helped us feel confident that the pricing was solid. Timing was huge for me. I was about to take possession of a brand-new home and really wanted to avoid carrying two properties at once. Stephen delivered. We received an above-list price offer within five days of listing, and the home sold in just 11 days total. Even better, we lined up a possession date exactly 30 days from listing, which made the transition to my new home completely stress-free. I’m genuinely thankful for how well Stephen’s system worked. His strategy was clear, organized, and perfectly executed. For anyone selling a home—especially for the first time—I couldn’t recommend him more.

I first met Stephen when I was beginning my search for a property to buy. From the outset, he guided me confidently through the entire purchase process. He handled negotiations skillfully, reviewed the home inspection in detail, and connected me with an excellent real estate lawyer to complete the transaction. Everything was managed professionally and smoothly, and I always felt I was working with a knowledgeable expert who had my best interests in mind. I’m very happy with my purchase. Following that successful experience, I asked Stephen to help sell my condo. The condo market had been fairly weak at the time, but Stephen approached the listing with a high level of care and presentation. He enhanced the property with special ambient lighting and background music, which elevated the overall feel of the home. He also kept me well informed throughout the process, providing frequent market updates and adjusting strategy quickly when needed. Thanks to his guidance and attention to detail, we were able to sell the condo at a market-competitive price, which was a significant relief and took a real burden off my shoulders. I’m very grateful for Stephen’s expert guidance on both the buying and selling side, and I would confidently recommend him to anyone looking for a top-calibre Realtor.

My husband and I worked with Stephen as buyers, and we truly could not have asked for a better experience. From the very beginning, he was patient, knowledgeable, and extremely thorough, which made us feel comfortable and well supported throughout the process. Stephen took the time to understand exactly what we were looking for and never made us feel rushed or pressured. He explained each step of the buying process clearly and answered our questions in a way that was easy to understand. His communication was excellent, and we always felt we could reach out to him at any time. One thing we especially appreciated was Stephen’s availability. He was often able to arrange showings on very short notice when homes first came to market. This gave us a strong advantage as buyers and allowed us to see properties early, before they became competitive or received multiple offers. We truly felt this made a difference in helping us secure the right home. Stephen already had a group of trusted professionals lined up for us, including a home inspector, which made everything feel very organized. He helped us understand the inspection results clearly and guided us calmly through the next steps. Even after we moved in, Stephen continued to support us. He introduced us to reliable professionals to replace the furnace, hot water tank, and roof, as well as to repaint the home. Everything was handled in a very meticulous, step-by-step way, almost like clockwork. Stephen followed up regularly to ensure all the work was completed to a high standard and in a timely manner, which we truly appreciated. Buying a home is a major decision, and Stephen made the entire experience feel smooth, well planned, and reassuring. We are very grateful for his care, professionalism, and attention to detail, and we would confidently recommend him to anyone looking for a Realtor who genuinely looks after their clients, even after the purchase is complete.